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Q&E Auto Parts Frequently Asked Questions.
Shipping Time:If you placed an order for an item with 24 hour availability, your total delivery time would be 1 to 2 days processing + 3 to 10 days shipping time (depending on where you live). In other words, on the average, you could expect your package to be delivered within 5 to 12 business days from order date. As soon as your package is shipped out the tracking number will be emailed to you by our shipping department.
Partial Shipments: We make every effort to ship all products in a single shipment. If, for any reason, we cannot ship one or more items due to backorder, we will ship the parts that are available and credit your account accordingly. If a small item (e.g. corner lights, mirrors etc.) from a large order (e.g. orders with hoods, bumpers or whole front end kits) cannot be shipped, credit may only be for the part without an adjustment in shipping. This is because shipping charges is based on the dimensions of the box.
Canceling Orders: You may cancel an order within 24 hours if the order has not shipped yet by calling 305-509-5063. Cancellation of orders already being processed by our shipping department will be subject to a 10% cancellation fee based on the total amount of the order. We cannot cancel orders that are already packed and/or shipped. If your order has already been shipped by the time we receive your cancellation request, you must go through the return process and will be subject to a 20% restocking fee. Refusal of the shipment from the carrier will result to a two-way shipping charge. We strongly recommend that you accept the merchandise and then proceed through our normal return process.
Receiving Parts: Please inspect the parts immediately after receiving your order. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver.
- All damages must be reported withing 48 hours of receiving the order. No exceptions
- All wrong items must be reported within 5 Business Days of receiving the order. No exceptions.
Incorrect Parts: Although we do everything we can to get the right part to you, unusual mistakes can happen. If we ship the wrong part, we will pick it up and replace it. Please let us know immediately if you receive the wrong part by calling our Customer Service Desk at 305-509-5063. The replacement item will be shipped when we receive the wrong item. Replacements will be shipped based on the original shipping method.
Warranties: A limited 90-day warranty provided by the manufacturer applies to all parts unless otherwise stated. The manufacturer warrants all parts to be free from defects in workmanship and material. It covers the replacement of a defective part within the original warranty period. Warranties only apply to parts for replacement. If a replacement part cannot be obtained, a full refund, for the cost of the part only, will be issued to the original purchaser. Warranty claims and/or exchanges are subject to presentation of the original sales invoice. Warranties are limited to the original purchaser and are non-transferable.
- Our liability under No circumstances will exceed the amount of the original sale.
- The warranty does not cover failure due to abuse, misuse, improper repairs or maintenance, improper installation, alteration or modification.
- The warranty does not cover and freight charges, cost of parts removal, normal wear and tear, and consequential or subsequent damages.
Returning a Part: Unless otherwise stated above, you may return a part for a refund within 5 days of receiving it subject to a 20% restocking fee (based on the cost of the part). Freight charges are Non-Refundable.
Return Procedure:- Call customer service at 305-509-5063 and get a Return Goods Authorization (RGA) number. (Without an RGA number, your return may be refused by our receiving department.)
- Write the RGA number on the outside of the box and return it freight prepaid to the address on your invoice.
- Refunds will be processed and issued when we receive the part/s back.
- No credits can be issued for damaged items received.
Where 's My Stuff? For example, if you placed an order for an item with 24-hour availability (3 to 7 day shipping time, depending upon where you live), your total delivery time would be 1 day (availability) + 3 to 7 days (shipping time). In other words, you could expect your package to be delivered within 4 to 8 days of placing your order.
What if My Order Includes Several Items ? We try to ship all products in a single shipment. If for any reason we can't ship one or more items, due to back order, we will ship the parts that are available and credit your account on the same day accordingly.
Are Parts Brand New ? All of our parts are brand new. We do not sell used or recycled parts.
What if I don't know my car's model Year ? If you have a vehicle identification number (VIN), it is possible to get other information about the vehicle from that number - like the year. Manufacturers who produce more than 500 vehicles a year must use a standardized 17-digit vehicle identification number.
* Postions 1-3: World manufacturer number.
* Position 4: Restraint system type (passenger car only) brake type and GVWR class (trucks and vans only).
* Position 5: Line, series, body type.
* Position 8: Engine type.
* Position 9: Check digit.
* Position 10: Model year.
* Position 11: Assembly plant.
* Positions 12-17: Production sequence number.
Finding the Model Year: Find the model year by reading position 10 (this is the eighth character from the right). Following is a chart of model years with the letter or number that indicates the model year. Typical VIN: 2G1WN52M1S9229747. Model year is S, which represents the year 1995.
Risk of Loss: All items purchased from our website are made pursuant to our shipping terms, which are F.O.B. shipping point. This means that that risk of loss and title for such items pass to you at the shipping point which is when the carrier accepts the goods for transport.
- A - 1980
- B - 1981
- C - 1982
- D - 1983
- E - 1984
- F - 1985
- G - 1986
- H - 1987
- K - 1989
- L - 1990
- M - 1991
- N - 1992
- P - 1993
- R - 1994
- S - 1995
- T - 1996
What Does Your Warranty Cover? Our warranty covers the replacement of a defective part within the original warranty period. We have a warrant on all parts for a period of 90 days: the date received from original purchaser or installer unless otherwise specified. Warranties only apply to parts replacement. If a replacement part cannot be obtained, a full refund will be issued to the original purchaser. Any refunds or exchanges must be accompanied by the original sales invoice. Warranties are limited to the original parts purchaser and are non-transferable.
- A limited 90-days warranty provided by the manufacturer applies to all parts. The manufacturer warrants all parts to be free from defects in workmanship and material.
- Our liability under NO circumstances will exceed the amount of the original sale.
- The warranty does not cover failure due to abuse, misuse, improper repairs or maintenance, improper installation, alteration or modification.
- The warranty does not cover any freight charges, cost of parts removal, normal wear and tear, and consequential or subsequent damages.
- You will need to obtain an RMA number (Return Merchandise Authorization number) prior to return. NO return will be accepted without an RMA number. (Freight charges are the responsibility of the purchaser).
What If You Ship The Wrong Part To Me? Although we do everything we can to get the right part to you, unusual mistakes can happen. If we ship the wrong part, we will pick up the part or pay the return freight, replace the part. Please let us know immediately if you receive the wrong part, by calling us at 305-509-5063 Customer Service.
How Can I View The Status Of My Order? Go to our Account History page. This page lists all your orders. Click the date of the order whose status you wish to view.
What Are Your Shipping Costs? You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.
- W- 1998
- X - 1999
- Y - 2000
- 1 - 2001
- 2 - 2002
- 3 - 2003
- 4 - 2004
- 5 - 2005
- 6 - 2006
- 7 - 2007
- 8 - 2008
- 9 - 2009
- A - 2010
- B - 2011
- C - 2012
